Customer care - Lagos

JOB DESCRIPTION
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
RESPONSIBILITIES
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
Effectively manage large amounts of incoming calls
KEY COMPETENCIES
interpersonal skills
communication skills - verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative
stress tolerance
QUALIFICATIONS
•ND, HND, BSC.
METHOD OF APPLICATION
Interested applicant should send their CV to great concept world @ gmail.com or to 08062842933 using the title as the subject of the mail and stating clearly in the mail the site in which the advert was posted.
NOTE: Interested applicant must be a resident of Lagos State.