Customer Relations Officer - Lagos

Position: Customer Relation Executives

Responsibilities:

Maintain professional internal and external business relationships that meet company mission.
Demonstrates the ability to carry on a business conversation with business owners and decision makers.
Managing relationships with regulatory bodies.
Ensure that business and commercial goals are met in line with timescales and budgets.
Drive best practice and business improvement including management of business risks.
Resolving contractual and commercial problems.
Plan, strategise and execute marketing designs and activities to establish and maintain brand presence in the market.
Launch, and work to strategically build, robust social media programs through social and professional networks to foster client relationships.
Makes significant contributions to the success of projects by applying demonstrated knowledge.
Establish & drive the corporate brand by developing standards guide, advertisements, pitch books, annual reports, newsletters, prospectuses etc.
Ensure website effectiveness by making strategic recommendations.
Monitoring and analyzing market trends.
Exploring ways of improving existing products and services, and increasing profitability.
Identifying target markets and developing strategies to penetrate them.
Develops sales plans and forecasts.
Sells consecutively and makes recommendations to prospects and clients on how the company can attend to their business needs.
Defining standard operating procedures.

Qualifications

HND/BSC in mass communication or any other related social sciences courses.
Must be fluent in English and at least one other Nigerian Languages.
Must possess good skill skills in operating Microsoft offices and the use of computer.
0-3 years working experience.

Personal Requirements:

Excellent communication skills
Pleasant and friendly manner
Enjoy talking to people
Aptitude for working with computers
High level of motivation
Able to work as part of a team
Able to work quickly and accurate