Customer Relation Officer - Lagos

An ICT firm seeks qualified candidates to fill this role

Responsibilities:

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies or renewals.


Qualifications and Requirements:

Minimum of OND in a related discipline
1-3 years Experience

Intrested applicant should forward their resume to delifeconsult@yahoo.com