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Customer service representative - Lagos
Friday, 25 November 2016
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Item details
City:
Lagos
Salary:
₦70,000
Item description
Job brief
We are looking for a customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
Requirements
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
Qualification
OND, HND, BSc
Mode of Application
Interested applicant should forward his/her CV to zainmaxconsult@gmail.com
We are looking for a customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
Requirements
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
Qualification
OND, HND, BSc
Mode of Application
Interested applicant should forward his/her CV to zainmaxconsult@gmail.com