Customer Representative. - Lagos

Description: Customer service managers ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organisation they work for.

Responsibilities.

providing help and advice to customers using your organisation's products or services;
communicating courteously with customers by telephone, email, letter and face to face;
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
analysing statistics or other data to determine the level of customer service your organisation is providing;
producing written information for customers, often involving use of computer packages/software;
writing reports analysing the customer service that your organisation provides;
developing feedback or complaints procedures for customers to use;
improving customer service procedures, policies and standards for your organisation or department;
meeting with other managers to discuss possible improvements to customer service;
being involved in staff recruitment and appraisals;
training staff to deliver a high standard of customer service;
leading or supervising a team of customer service staff;
learning about your organisation's products or services and keeping up to date with changes;
keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Qualifications.

business studies;
consumer studies;
management studies;
marketing.

Skills.

communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals;
listening skills, to understand exactly what customers require;
problem-solving skills;
confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;
motivational skills and an ability to supervise and lead a team of customer service assistants;
creative thinking, to be able to come up with new ideas to improve customer service standards;
an ability to work well under pressure;
organisational and planning skills to develop customer services policies;
good personal presentation, especially when working with customers face to face;
a commitment to improve your own customer service skills on an ongoing basis.

METHOD OF APPLICATIONS: Interested applicant should forward their details to hr.royalglobalresources @ gmail.com