Customer service - Lagos

Job title : customer service (female)
Job Summary
One of our clients is seeking qualified candidates to fill this role
Minimum Qualification: HND
Experience Level: Entry level
Experience Length: 1 year
Job Description
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements:
Minimum of HND
Must be a female, reside in Lagos and ready to resume work anytime
Candidates residing around Maryland , Gbagada, Ojota, Palmgroove Agege and environs have added advantage
Minimum of 6 months of work experience as Customer Care/Service Officer or as Secretary
Monthly salary: very attractive
Apply by attaching your cv in only ms word format and to a well written application to hr@zettrecruiters.com

Subject of email should be the title of position applying for and only shortlisted applicants will be contacted to attend interview on Lagos mainland.