Helpdesk support staff(it/computer engineers - Lagos

Thursday, 1 August 2013
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Item details

City: Lagos » Lagos Mainland


Contact name Olushola

Item description

Our client, a global brand represented in major countries all over the world is recruiting Computer Engineers for its Lagos office in a 7-month SAP trainee IT-HELPDESK SUPPORT program!
Applicants are expected to be graduates of Computer Engineering or Information and Communication Technology who will be trained on SAP solutions.
IT-work experience of at least 2 years in a structured company is required!
-Receive and record technical and/or application support calls from end users.
-Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
-Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
Provide initial assessment of urgency and business impact on all support calls.
Manage service requests, software installations, new computer setups, upgrades, etc.
-Record incident resolutions in the Help Desk tool.
-Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Ability to work independently and in a team environment.
Ability to communicate well with internal and external contacts.
-University degree or its equivalent in Computer Engineering and other IT-related disciplines.
-1-2 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later (2007 preferred), Internet Explorer and business applications in a business environment.
-Knowledge of multiple desktop programs, configuration and debugging techniques.
Applicants will be remunerated with gross allowance of N100,000 monthly (all statutory benefits inclusive) for the period of the programme!
Forward all resumes to using SAP-HELPDESK as subject