Call Centre Agent - Lagos

Call Center Agent

Job Responsibilities:
Establishes insurance policies by obtaining client information; determining eligibility; maintaining database.

Job Duties:

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.

Skills and Requirements:
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service,
Attention to Detail, Professionalism, Multi-tasking and ability to work independently and meticulous.

Qualifications:

Minimum of Diploma Degree in a related discipline.
Minimum of 2 years relevant experience.

HOW TO APPLY:
Qualified and interested candidates should forward their CV and contact details to mgt.excelrecruit @gmail.com