Call centre representative - Lagos

Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Qualifications: BSc degree business administration, Marketing, international relation , public admin and other related field


Requirements:

Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively



Mode of Application
Interested Applicants should forward their CV or resume to this email address mgt.Zealroyalresource@gmail.com