customer services Representative - Lagos

Monday, 5 September 2016
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Item details

City: Lagos » Lagos Island
Salary: ₦90,000

Contacts

Contact name Zonia
Phone 08171157744

Item description

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Primary responsibilities

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

QUALIFICATION AND SKILLS

Must be 20 years of age or older

Diploma/GED required (Associate degree in a business related field preferred)

Ability to remain professional and courteous with customers at all times

Must be available to work occasional nights, holidays and weekends

Excellent verbal and written communication skills

METHOD OF APPLICATION

Interested Candidate must send their CV to this email cv.horizonia.concept@gmail.com