Transaction Management Personnel - Lagos
Monday, 22 August 2016
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Item details
City:
Lagos » Surulere
Item description
· Monitor e-channel transactions remotely at the commercial bank ends as well as on our cloud infrastructure, both weekdays and some weekends.
· Ensuring that all the various services required to maintain system stability and availability are all up and running at all times
· Efficient use of the case management and feedback system to maintain a proper and accurate record of all customers’ complaints and requests.
· Provide technical first-level support to Client Relationship Managers (CRM) and the centralized helpdesk team, as well as other third party partners.
· On request and on stipulated regular basis, generate reports to be show channels usage.
· Analyze customers’ transactions end-to-end to determine point of failure, providing the concerned party with the necessary transaction details for complete resolution.
Applicants should forward their c.vs to hr.segatechresources@gmail.com
· Ensuring that all the various services required to maintain system stability and availability are all up and running at all times
· Efficient use of the case management and feedback system to maintain a proper and accurate record of all customers’ complaints and requests.
· Provide technical first-level support to Client Relationship Managers (CRM) and the centralized helpdesk team, as well as other third party partners.
· On request and on stipulated regular basis, generate reports to be show channels usage.
· Analyze customers’ transactions end-to-end to determine point of failure, providing the concerned party with the necessary transaction details for complete resolution.
Applicants should forward their c.vs to hr.segatechresources@gmail.com
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