Customer Service Representative - Lagos

Monday, 6 June 2016
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Item details

City: Lagos
Salary: ₦140,000

Contacts

Contact name Skyrise
Phone 07065496513

Item description


Effectively manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Skills/Requirements
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
Proven customer support experience
Track record of over-achieving quota.
Good communication skills
Computer literacy